Signetek™

Terms and Conditions

Shipping and Handling

All initial orders for Signetek products will be shipped overnight, using Signet Armorlite’s preferred provider. Signetek shipments are priced per pound. The SA Handling Charge Policy does not apply to Signetek products.

Warranty Policies

All of the following warranty policies are designed to back-up the warranties which exist between our direct customers and their ECPs.

Defective Warranty

No-charge replacement will be provided within 30 days of original invoice.

Cancellation or Alteration

All services and products used up to the time the order is cancelled or altered will be charged.

Lab Order Error Policy

No-charge replacement will be provided within 90 days of original order.

KODAK Lens Patient and ECP Satisfaction Guarantee

If the patient or ECP is not satisfied with any progressive lens or KODAK Lens processed at Signetek for any reason, we will remake the lenses one time within 2 years from original invoice. This replacement may include a change in prescription (correction), fitting measurements, or lens style, treatment, and material (equal or lesser priced option only).

SA Lens Patient and ECP Satisfaction Guarantee

If the patient or ECP is not satisfied with any SA Lens processed at Signetek for any reason, we will remake the lens one time within 2 years from original invoice. This replacement is only available in the original prescription and the same lens style, material, and treatment. Within the first 90 days from original invoice, replacement may include a change in prescription (correction), fitting measurements, or lens style, treatment, and material (equal or lesser priced option only).

KODAK Clean'N'CleAR™/KODAK CleAR Coating 100% Patient and ECP Satisfaction Guarantee

If the patient or ECP is not satisfied with the KODAK Clean'N'CleAR Coating or KODAK CleAR Coating on any lenses processed at Signetek, for the entire life of the prescription, we will replace them with scratch resistant lenses, with or without AR, in the same prescription and original frame at no additional charge.

Lens Surface Modification and Warranty

Any modification to lens surface by customer will void all warranties.

Automatic Credit Compensation for Consumer Warranties

The lab may participate in SA’s automatic monthly credit compensation for consumer warranties on distribution business. Signetek purchases, however, are not included in this system. All consumer satisfaction claims for Signetek purchases must be returned for processing individually, using the procedures outlined in this document.

Procedures

Orders for replacement lenses may be placed before returning the original lenses. These orders will be invoiced at full price. When the return has been processed, credit will be given. All returns for warranty claims must be accompanied by a return authorization number, the job sales order number, the reason for return, and the replacement order or reference to the sales order number of a prior replacement order. A return authorization number can be obtained by calling SA Customer Service at 800-759-0075.

Revised 04 09

Kodak and the Kodak trade dress are trademarks of Kodak, used under license by Signet Armorlite, Inc. Signetek and CleAR are trademarks of Signet Armorlite, Inc. SIGNETEK is a division of Signet Armorlite, Inc. PN 359-121